SonicJam is committed to protecting your privacy. Please read the SonicJam Online Privacy Statement below for additional details about particular SonicJam sites and services that you may use.
This SonicJam Online Privacy Statement applies to data collected by SonicJam through the majority of its Web sites and services, as well as its offline product support services. It does not apply to those SonicJam sites, services and products that do not display or link to this statement or that have their own privacy statements. Some products and services mentioned in this statement may not be available in all markets at this time.
Collection of Your Personal Information
At some SonicJam sites, we ask you to provide personal information, such as your e-mail address, name, home or work address, or telephone number. We may also collect demographic information, such as your ZIP code, age, gender, preferences, interests and favorites. If you choose to make a purchase or sign up for a paid subscription service, we will ask for additional information, such as your credit card number and billing address, which is used to create a SonicJam billing account.
In order to access some SonicJam services, you will be asked to sign in with an e-mail address and password, which we refer to as your ID or SonicJam Passport Network credentials. You can use the same credentials to sign in to many different SonicJam sites and services, as well as those of select SonicJam partners. By signing in on one SonicJam site or service, you may be automatically signed into other SonicJam sites and services. If you access our services via a mobile phone, you may also use your telephone number and a PIN as an alternative credential to your username and password. As part of creating your credentials, you may also be requested to provide questions and secret answers, which we use to help verify your identity and assist in resetting your password, as well as an alternate e-mail address. Some services may require added security, and in these cases, you may be asked to create an additional security key. Finally, a unique ID number will be assigned to your credentials which will be used to identify your credentials and associated information.
We may collect information about your interaction with SonicJam sites and services. For example, we may use Web site analytics tools on our site to retrieve information from your browser, including the site you came from, the search engine(s) and the keywords you used to find our site, the pages you view within our site, your browser add-ons, and your browser's width and height. We may also use technologies, such as cookies and web beacons (described below), to collect information about the pages you view, the links you click and other actions you take on our sites and services. Additionally, we collect certain standard information that your browser sends to every website you visit, such as your IP address, browser type and language, access times and referring Web site addresses. We also deliver advertisements (see the Display of Advertising section below) and provide Web site analytics tools on non-SonicJam sites and services, and we may collect information about page views on these third party sites as well.
When you receive newsletters or promotional e-mail from SonicJam, we may use web beacons (described below), customized links or similar technologies to determine whether the e-mail has been opened and which links you click in order to provide you more focused e-mail communications or other information.
In order to offer you a more consistent and personalized experience in your interactions with SonicJam, information collected through one SonicJam service may be combined with information obtained through other SonicJam services. We may also supplement the information we collect with information obtained from other companies. For example, we may use services from other companies that enable us to derive a general geographic area based on your IP address in order to customize certain services to your geographic area.
Use of Your Personal Information
SonicJam collects and uses your personal information to operate and improve its sites and services. These uses may include providing you with more effective customer service; making the sites or services easier to use by eliminating the need for you to repeatedly enter the same information; performing research and analysis aimed at improving our products, services and technologies; and displaying content and advertising that are customized to your interests and preferences. For more information about the use of information for advertising, see the Display of Advertising section below.
We also use your personal information to communicate with you. We may send certain mandatory service communications such as welcome letters, billing reminders, information on technical service issues, and security announcements. Some SonicJam services, such as Windows Live Hotmail, may send periodic member letters that are considered part of the service. Additionally, with your permission, we may send you information about other SonicJam products and services, and/or share your personal information with SonicJam partners so they may send you information about their products and services.
Personal information collected on SonicJam sites and services may be stored and processed in the United States or any other country in which SonicJam or its affiliates, subsidiaries or service providers maintain facilities. SonicJam abides by the safe harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Union, the European Economic Area, and Switzerland.
Sharing of Your Personal Information
Except as described in this statement, we will not disclose your personal information outside of SonicJam and its controlled subsidiaries and affiliates without your consent. Some SonicJam sites allow you to choose to share your personal information with select SonicJam partners so that they can contact you about their products, services or offers. Other sites do not share your contact information with third parties for marketing purposes, but instead may give you a choice as to whether you wish to receive communications from SonicJam on behalf of external business partners about a partner's particular offering (without transferring your personal information to the third party). See the Communication Preferences section below for more information.
Some SonicJam services may be co-branded and offered in conjunction with another company. If you register for or use such services, both SonicJam and the other company may receive information collected in conjunction with the co-branded services.
We occasionally hire other companies to provide limited services on our behalf, such as handling the processing and delivery of mailings, providing customer support, hosting websites, processing transactions, or performing statistical analysis of our services. Those service providers will be permitted to obtain only the personal information they need to deliver the service. They are required to maintain the confidentiality of the information and are prohibited from using it for any other purpose. However, for credit card processing, our fraud detection vendors may use aggregate data to help improve their service. This helps them more accurately detect fraudulent uses of credit cards. We may access or disclose information about you, including the content of your communications, in order to: (a) comply with the law or respond to lawful requests or legal process; (b) protect the rights or property of SonicJam or our customers, including the enforcement of our agreements or policies governing your use of the services; or (c) act on a good faith belief that such access or disclosure is necessary to protect the personal safety of SonicJam employees, customers or the public. We may also disclose personal information as part of a corporate transaction such as a merger or sale of assets.
Accessing Your Personal Information
You may have the ability to view or edit your personal information online. In order to help prevent your personal information from being viewed by others, you will be required to sign in with your credentials (e-mail address and password). The appropriate method(s) for accessing your personal information will depend on which sites or services you have used.
SonicJam.com - You can access and update your profile on SonicJam.com by visiting the SonicJam.com Profile Center.
SonicJam Billing and Account Services - If you have a SonicJam Billing account, you can add to or update your information at the SonicJam Billing Web site by clicking on the "Personal Information" or "Billing Information" links.
SonicJam Connect - If you are a registered user of SonicJam Connect, you can access and edit your personal information by clicking Manage Your Connect Profile at the SonicJam Connect Web site.
SonicJam - If you have used SonicJam services, you can update your profile information, change your password, view the unique ID associated with your credentials, or close certain accounts by visiting SonicJam Live Account Services.
SonicJam Partner Programs - If you are registered with SonicJam Partner Programs, you can review and edit your profile by clicking Manage Your Account on the Partner Program Web site.
Some SonicJam sites or services may collect personal information that is not accessible via the links above. However, in such cases, you may be able to access that information through alternative means of access described by the service. Or you can write us by using our Web form, and we will contact you within 30 days regarding your request.
You can stop the delivery of future promotional e-mail from SonicJam sites and services by following the specific instructions in the e-mail you receive.
You may also have the option of proactively making choices about the receipt of promotional e-mail, telephone calls, and postal mail from particular SonicJam sites or services by visiting and signing into the following pages:
The SonicJam.com Profile Center allows you to choose whether you wish to receive marketing communications from SonicJam.com, to select whether SonicJam.com may share your contact information with selected third parties, and to subscribe or unsubscribe to newsletters about our products and services.
SonicJam Communications Preferences page allows you to choose whether you wish to receive marketing material from SonicJam. You may subscribe and unsubscribe to SonicJam Newsletters by going to the SonicJam Newsletters website.
If you are registered with SonicJam Partner Programs, you can set your contact preferences or choose to share your contact information with other SonicJam partners by clicking Manage Your Account on the Partner Program Web site.
To manage your preferences or update your contact information, please sign in to your SonicJam adCenter or SonicJam pubCenter account, or contact your account team. If you advertise with SonicJam Advertising and would like to update your preferences, please contact your account team.
To manage your SonicJam Advertising preferences or update your contact information, please sign in to your SonicJam adCenter or SonicJam pubCenter account, or contact your account team. If you advertise with SonicJam Advertising and would like to update your preferences, please contact your account team.
These choices do not apply to the display of online advertising. Nor do they apply to the receipt of mandatory service communications that are considered part of certain SonicJam services, which you may receive periodically unless you cancel the service.
Display of Advertising (Opt-Out)
Many of the Web sites and online services we offer, as well as those of our partners, are supported by advertising. Through the SonicJam Advertising Platform, we may display ads on our own sites and the sites of our advertising partners.
When we display online advertisements to you, we will place a one or more persistent cookies on your computer in order to recognize your computer each time we display an ad to you. The cookies we use for advertising have an expiry date of no more than 2 years. Because we may serve advertisements on many different Web sites, we are able to compile information over time about where you, or others who are using your computer, saw and/or clicked on the advertisements we display. We use this information to make predictions about your characteristics, interests or preferences and to display targeted advertisements that we believe may be of interest to you. We may also associate this information with your subsequent visit, purchase or other activity on participating advertisers’ Web sites in order to determine the effectiveness of the advertisements.
While we may use some of the information we collect in order to personalize the ads we show you, we designed our systems to select ads based only on data that does not personally and directly identify you. For example, we may select the ads we display according to certain general interest categories or segments that we have inferred based on (a) demographic or interest data, including any you may have provided when creating an account (e.g. age, zip or postal code, gender), demographic or interest data acquired from other companies, and a general geographic location derived from your IP address, (b) the pages you view and links you click when using SonicJam’s and its advertising partners’ Web sites and services, and (c) the search terms you enter when using SonicJam’s Internet search services, such as Bing, and (d) information about the users you most frequently interact with through SonicJam’s communications or social networking services, such as Messenger. For more information about how we target ads, visit Personalized Advertising from SonicJam.
When we display personalized targeted ads, we take a number of steps designed to protect your privacy. For example, we store page views, clicks and search terms used for ad personalization targeting separately from your contact information or other data that directly identifies you (such as your name, e-mail address, etc.). Further, we have built in technological and process safeguards designed to prevent the unauthorized correlation of this data. We also give you the ability to opt-out of personalized targeted ads. For more information or to use the opt-out feature, you may visit our opt-out page. In addition, you can go to the Network Advertising Initiative, which offers a single location to opt-out of ad targeting from member companies.
We also provide third party ad delivery through our Atlas subsidiary. For more information, visit the Atlas website at: http://www.atlassolutions.com/.
Although the majority of the online advertisements on SonicJam sites are displayed by SonicJam, we also allow third-party ad serving companies, including other ad networks, to display advertisements on our sites.
Security of Your Personal Information
SonicJam is committed to protecting the security of your personal information and information collected for advertising purposes. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access, which are located in controlled facilities. When we transmit highly confidential information (such as a credit card number or password) over the Internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
If a password is used to help protect your accounts and personal information, it is your responsibility to keep your password confidential. Do not share this information with anyone. If you are sharing a computer with anyone you should always log out before leaving a site or service to protect access to your information from subsequent users.
Collection and Use of Children's Personal Information
Many SonicJam sites and services are intended for general audiences and do not knowingly collect any personal information from children. When a SonicJam site does collect age information, and users identify themselves as under 13, the site will either block such users from providing personal information, or will seek to obtain consent from parents for the collection, use and sharing of their children's personal information. We will not knowingly ask children under the age of 13 to provide more information than is reasonably necessary to provide our services.
Please note that if you grant consent for your child to use SonicJam services, this will include such general audience communication services as e-mail, instant messaging, and online groups, and your child will be able to communicate with, and disclose personal information to, other users of all ages. Parents can change or revoke the consent choices previously made, and review, edit or request the deletion of their children's personal information. If we change this privacy statement in a way that expands the collection, use or disclosure of children's personal information to which a parent has previously consented, the parent will be notified and we will be required to obtain the parent's additional consent.
We encourage you to talk with your children about communicating with strangers and disclosing personal information online. You and your child can visit our online safety resources for additional information about using the Internet safely.
SonicJam Web sites use "cookies" to enable you to sign in to our services and to help personalize your online experience. A cookie is a small text file that is placed on your hard disk by a Web page server. Cookies contain information that can later be read by a Web server in the domain that issued the cookie to you. Cookies cannot be used to run programs or deliver viruses to your computer.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to sign in or use other interactive features of SonicJam sites and services that depend on cookies, and some advertising preferences that are dependent on cookies may not be able to be respected.
If you choose to accept cookies, you also have the ability to later delete cookies that you have accepted. In Internet Explorer 7, you can delete cookies by selecting “Tools”, “Delete browsing history” and clicking the “Delete Cookies” button. If you choose to delete cookies, any settings and preferences controlled by those cookies, including advertising preferences, will be deleted and may need to be recreated.
Use of Web Beacons
SonicJam Web pages may contain electronic images known as Web beacons - sometimes called single-pixel gifs - that may be used to assist in delivering cookies on our sites and allow us to count users who have visited those pages and to deliver co-branded services. We may include Web beacons in promotional e-mail messages or our newsletters in order to determine whether messages have been opened and acted upon.
SonicJam may also employ Web beacons from third parties in order to help us compile aggregated statistics regarding the effectiveness of our promotional campaigns or other operations of our sites. We prohibit Web beacons on our sites from being used by third parties to collect or access your personal information.
Finally, we may work with other companies that advertise on SonicJam sites to place Web beacons on their sites in order to allow us to develop statistics on how often clicking on an advertisement on a SonicJam site results in a purchase or other action on the advertiser's site.
Controlling Unsolicited E-mail ("Spam")
SonicJam is concerned about controlling unsolicited commercial e-mail, or "spam." SonicJam has a strict Anti-Spam Policy prohibiting the use of a Windows Live Hotmail or other SonicJam-provided e-mail account to send spam. SonicJam will not sell, lease or rent its e-mail subscriber lists to third parties. While SonicJam continues to actively review and implement new technology, such as expanded filtering features, there is no currently available technology that will totally prevent the sending and receiving of unsolicited e-mail. Using junk e-mail tools and being cautious about the sharing of your e-mail address while online will help reduce the amount of unsolicited e-mail you receive.
SonicJam is a member of the TRUSTe Privacy Program. TRUSTe is an independent organization whose mission is to build trust and confidence in the Internet by promoting the use of fair information practices. To demonstrate our commitment to your privacy, we have agreed to disclose our information practices and have our privacy practices reviewed for compliance by TRUSTe. The TRUSTe program covers only information that is collected through SonicJam's Web sites, and does not cover information that may be collected through software downloaded from such sites.
Enforcement of This Privacy Statement
If you have questions regarding this statement, you should first contact us by using our Web form. If you do not receive acknowledgement of your inquiry or your inquiry has not been satisfactorily addressed, you should then contact TRUSTe at http://www.truste.org/consumers/watchdog_complaint.php. TRUSTe will serve as a liaison with SonicJam to resolve your concerns.
Changes to This Privacy Statement
We will occasionally update this privacy statement to reflect changes in our services and customer feedback. When we post changes to this Statement, we will revise the "last updated" date at the top of this statement. If there are material changes to this statement or in how SonicJam will use your personal information, we will notify you either by prominently posting a notice of such changes prior to implementing the change or by directly sending you a notification. We encourage you to periodically review this statement to be informed of how SonicJam is protecting your information.
Please send any questions to: email@example.com